Shipping policy

At The Dress House, we are committed to ensuring your order is delivered safely and promptly. Please find our detailed shipping policy below.

Carriers Used

We use Royal Mail for all our shipping needs, ensuring reliable and secure delivery of your orders.

Shipping Options & Fees

UK & Northern Ireland
1st Class Signed For (1-3 days): £4.95 GBP
2-5 Business Days (No Tracking):
  - Free for orders over £100
  - £3.90 GBP orders under £100
Royal Mail Special NEXT DAY: £8.95 GBP

Republic of Ireland
2-5 Business Days (No Tracking):
  - Free for orders over £100
  - £4.50 GBP for orders under £100
- Registered Post (Signed For): £8.90 GBP

International & Rest of World
- International 5-10 Business Days:
  - Free for orders over £200
  - £18.00 GBP for orders under £200

Processing Time

Orders are typically processed within 24-48 hours. Please note that orders placed on weekends or holidays will be processed on the next business day.

Tracking & Insurance

Tracking and insurance are included with selected shipping services to ensure peace of mind and secure delivery of your order.

Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged, we will follow the process set by our couriers to resolve the issue. We will liaise with Royal Mail and keep you informed at all stages to ensure a satisfactory resolution.

Contact Information

If you have any questions or concerns regarding shipping, please contact us at info@thedresshouse.co.uk. Our customer service team is here to assist you and ensure a smooth shopping experience.