Refund policy

At The Dress House, we prioritise your satisfaction and strive to provide the highest quality products. Due to the personal and intimate nature of our jewellery and accessories, we do not accept returns unless the item purchased is faulty.

Faulty Items
If you believe you have received a faulty item, please follow these steps:

1. Contact Us: Reach out to us via email at info@thedresshouse.co.uk within 3 days of receiving your order. Please include your order number and a description of the fault.

2. Provide Evidence: Please include photos or additional information to better understand the issue. We need this to process your request.

3. Assessment: Once we have assessed the fault, we will provide you with further instructions on how to return the item and the next steps.

Refund Process

- Approval: If the item is deemed faulty, we will process a full refund to your original payment method or offer an exchange, based on your preference.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for any items that are not faulty. This includes all earrings, hair accessories, and any personalised or custom-made pieces.

Contact Information
If you have any questions about our refund and returns policy or need assistance, please contact us at info@thedresshouse.co.uk. We are here to help and ensure you have a positive experience with The Dress House.